Your original Customer ID was 10 characters long and was sent to you by post when you opened your account. You may have changed this since then. If you’ve forgotten your Customer ID, please call us on 0345 604 2678.
Selecting the 'Remember Customer ID' function will store your Customer ID (NOT your Password) on this computer for your convenience. We recommend that you do NOT select the function if this is a public or shared computer.
If you receive an email or fax asking for your log on and security details or other personal information, please don’t reply as it is likely to be fraudulent but forward it to firstname.lastname@example.org and then delete without responding. This information will be used to help reduce fraud. For security reasons, other than when you initially create usernames and passwords at registration we would never ask you, by email, or in any other format to provide, enter or record these details in full.
© Aldermore 2013
Legal terms and disclaimer:
This website is owned and operated by Aldermore Bank PLC. Registered in England. Company No. 947662. Registered Office: Apex Plaza, Forbury Road, Reading, RG1 1AX.
Aldermore Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. (Financial Services Register number: 204503).