Your original Customer ID was 10 characters long, with a mixture of letters and numbers, and was sent to you when you opened your first Aldermore account. You may have changed this since then. If you’ve forgotten your Customer ID, please call us on 0345 604 2678.
Selecting the 'Remember Customer ID' function will store your Customer ID (NOT your Password) on this computer for your convenience. We recommend that you do NOT select the function if this is a public or shared computer.
Be vigilant to protect yourself from fraud. Fraudsters can phone pretending to be from your bank, the police or a trusted organisation. You can find out more on our security page.
If you ever receive an email asking for your log in or security details, or other personal information, please don’t reply as it’s likely to be fraudulent. Forward it to email@example.com and then delete without responding. For security reasons, other than when you initially create usernames and passwords at registration, we would never ask you, by email or in any other format, to provide, enter or record these details in full.
© Aldermore 2013
Legal terms and disclaimer:
This website is owned and operated by Aldermore Bank PLC. Registered in England. Company No. 947662. Registered Office: Apex Plaza, Forbury Road, Reading, RG1 1AX.
Aldermore Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. (Financial Services Register number: 204503).