Help

Opening a new account

I am an existing customer; can I open a new account?
Can I open more than one account?
When will my account be opened?
How will I know that my new account is open?
When will I start to earn interest?
Why can't I view my new account?

Moving your money

How do I pay money into my account?
When does my money clear?
When will I start to earn interest?
How do I change my regular transfer?
How do I transfer money held in a Cash ISA with another provider?
I can't see the money I recently transferred into my Aldermore account, where is it?
What is the difference between 'Processed' and 'Cleared' balance?
How do I withdraw money from my account?

Your nominated account

What is a nominated account?
How do I nominate an account?
How do I change my nominated account?
Why can I not see my nominated account?

Operating your account

Are there any charges for operating my account?
Will you send me a statement?
How do I get a Summary of Interest?
How do I operate my joint Aldermore account?
How do I close my Aldermore account?
What happens when my Fixed Rate Account matures?
What happens when my Fixed Rate Cash ISA matures?
What happens when I close my Help to Buy: ISA?
Can I make withdrawals or close my Help to Buy: ISA at any point?

Making changes

How do I change my address?
How do I change my email address?
How do I change my password?
How do I change my memorable details?
How do I change how my interest is paid?
How do I register a change of name?
How do I add or remove an Account Holder?

Your interest

When will I start earning interest on the money that I have transferred into my Aldermore Savings account?
Do I have to pay income tax on my interest?
When will I receive my interest?
How can I arrange for my interest to be paid out to another account?
Why am I not earning the rate of interest that I was expecting?

Account security

I think someone may know my password or security details - what should I do?
What should I do, if I get an email asking me to reveal my password details?
How can I protect my account and personal information?
What is a computer virus and how do I combat it?

Personal Savings Allowance (PSA)

What savings income counts towards my Personal Savings Allowance?
Does income from my ISA count towards my Personal Savings Allowance?
Do I need to tell Aldermore about other savings income or my tax rate?
If I’m a basic rate taxpayer and my partner is a higher rate taxpayer, which allowance applies to our joint account?
Do the rules change if I’m a pensioner?
How will I pay savings tax if I owe it?

Flexible ISAs

Are Aldermore ISAs flexible ISAs?
How does the flexible ISA work?
If I withdraw money from my Fixed Rate Cash ISA, can I replace this at the same rate?
If I withdraw money from my Notice Cash ISA, can I replace this?
What does flexibility mean for ISAs I already have with you?
Is my Help to Buy: ISA flexible?
Can I transfer a flexible ISA?
How does flexibility affect my annual ISA limit?
If I transfer a previous ISA to Aldermore, will it become flexible?
If I transfer an ISA from another provider, can I still withdraw money from previous years?
If I’ve withdrawn money from my flexible ISA and not replaced it, and then transfer my ISA to another provider, can I still replace the withdrawn money with them?
I’m a foreign resident, does ISA flexibility apply to me?
The interest from my ISA is paid to another account, does ISA flexibility apply to that?
If I close my ISA account with Aldermore can I replace previous years subscriptions into that account?

Aldermore

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This website is owned and operated by Aldermore Bank PLC. Registered in England. Registered No: 947662. Registered Office: Aldermore, 1st Floor, Block B, Western House, Lynch Wood, PETERBOROUGH, PE2 6FZ.

Aldermore Bank PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. (Financial Services Register number: 204503).